2019-02-24 update: Wrote this back in 2014 and only got around to publishing it now after making some final edits. After the final repairs listed here the hot water heater worked without issue until we moved a few years later. It felt, and still feels, like this was just one of those products that was launched with known issues and that it should have had some design changes. Instead they kept shipping the same design for a number of years inspite of knowing a number customers would have to deal with them. In this case the condensate pan was made of inappropriate material for the fitting attachment that was intended for use, and the condenser had a design or manufacturing flaw that caused a serious galvanic reaction. It's too bad that so many people had a negative experience with this relatively new technology given how energy efficient heat-pumps can be. - Chris 2013 We've had a string of issues with our new GE GeoSpring Hybrid water heater. Many reviews on Amazon ...